Case Study

Technical & Payment Errors During Transactions

Account Block After Winning Large Bets (2)

Problem:

Users often experienced payment errors or failed deposits/withdrawals due to incorrect bank details, weak internet, or site performance issues especially during peak events.

Root Causes:

 ✔ Payment fields lacking validation
 ✔ No auto‑save or confirmation prompt before submission
 ✔ Platform load issues during high traffic

Solution:

  • Implement client‑side validation for payment fields (UPI ID, IFSC codes).
  • Add a confirmation screen before final transaction submission.
  • Scale server resources during high‑traffic events to avoid lag.

Outcome:

Payment success rates improved, and customer service complaints related to failed transactions dropped by ~25%.